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FAQ

Our Most
Frequent Questions

What is the difference between regular phone service and VoIP?

A regular phone system requires POTTs line and a physical phone system to manage and maintain. Usually the costs are for the POTTs lines (analog lines), the hardware that is the phone system (mounted on your wall or placed on your desk), maintenance for the system and the individual phones to keep them current, and the cost for long distance or metro charges.

With VoIP, cost and features are usually the big difference. Cost is less with VoIP in most cases. VoIP systems offer more features and these systems are mobile.

Can you help us with our Cloud migration?
Yes. We can help you find the best options, plan and support your move to the Cloud. First, you need to tell us what you need; data backup, email hosting, file hosting, and voice service, with or without encryption.
Is there a backup solution that can run automatically and store offsite?
Yes, there are a few cloud solutions that we recommend that are very affordable and user friendly.
Can you restore my email after a rebuild?
Depending on how your email was set up and as long as the drive isn’t completely corrupted then we can get your pst file. It if it is Exchange then no recovery is needed, once we log in with credentials in Outlook it will pull the email profile with all data.
Do I need to buy antivirus and or spyware protection?
No Windows 7 thru 10 comes with a protection software built in called Defender and is fully capable of protecting the computer and data.
I can’t print or scan, since the last time regular updates ran.
Sometime updates that were installed can cause communication issues with other applications or devices. Check the driver for the device having the issue.
My Outlook is not working? I am unable to search emails, not receiving certain emails or unable to read attachments?
This could be several things from a corrupt email profile, search index, bad port number. You can start there.
What if I have an older Server with Windows 2008, 2011, can you assist with migrating to a new updated server?

Yes we can migrate to a new server and schedule the time on a weekend or a time with less impact on the employees ability to do their daily job.

What if our server has crashed, can you recover the data?

In most cases depending on the condition of the hard drive, if in a Raid, or backed up correctly, we can retrieve the data.

What backup solutions do you recommend for my financial software that we use for invoicing, accounts receivables, and accounts payable?

We always recommend a three tiered backup scenario, local backup, off-site cloud backup, and also if the software provides a backup utility we will set that up also.

Do you recommend a firewall/router/wireless device combined for my office?

We highly recommend a separate firewall with one or more WAP’s (Wireless Access Point) to provide Wi-Fi for the end users. With the layers of physical devices, it allows for extra security for the prevention of hacking or other threats.

Should we have a static IP assigned from our Internet Service Provider?

We do suggest to all of our business clients that a static IP is definitely the way to go especially when you have a VoIP phone service, but also you need a good firewall to stay protected.

If we have an active MSP (Managed Service Plan) do we have a limit on remote help desk support?

All of our MSP agreements come with unlimited remote help desk support (hours vary per client agreement) and with a 30-minute guarantee for a call back if we don’t answer.

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