A regular phone system requires POTTs line and a physical phone system to manage and maintain. Usually the costs are for the POTTs lines (analog lines), the hardware that is the phone system (mounted on your wall or placed on your desk), maintenance for the system and the individual phones to keep them current, and the cost for long distance or metro charges.
With VoIP, cost and features are usually the big difference. Cost is less with VoIP in most cases. VoIP systems offer more features and these systems are mobile.
Yes we can migrate to a new server and schedule the time on a weekend or a time with less impact on the employees ability to do their daily job.
In most cases depending on the condition of the hard drive, if in a Raid, or backed up correctly, we can retrieve the data.
We always recommend a three tiered backup scenario, local backup, off-site cloud backup, and also if the software provides a backup utility we will set that up also.
We highly recommend a separate firewall with one or more WAP’s (Wireless Access Point) to provide Wi-Fi for the end users. With the layers of physical devices, it allows for extra security for the prevention of hacking or other threats.
We do suggest to all of our business clients that a static IP is definitely the way to go especially when you have a VoIP phone service, but also you need a good firewall to stay protected.
All of our MSP agreements come with unlimited remote help desk support (hours vary per client agreement) and with a 30-minute guarantee for a call back if we don’t answer.